Refund Policy

If you are not satisfied with your Sitevora plan you can request a full refund within 30 days of your order date. This applies to your first payment on a new subscription, including the Domain & DNS Management add-on where the domain has not yet been registered.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order email or invoice number, or email us at Support+Sitevora@Socivora.com and we will arrange it with Paddle for you. Refunds are returned to your original payment method, normally within 5–10 business days of approval.

You can cancel your plan at any time from your account. Cancelling stops the next renewal and you keep full access until the end of the period you have already paid for; unused time within that period is not refunded. A domain registered on your behalf remains your property and can be transferred to you or another provider at any time, whether or not you keep your plan.

If a renewal was charged unexpectedly, contact us within 30 days of the charge and we will review it with Paddle — genuine mistakes are refunded.